HOW DO YOU SHIP?
We are based in Singapore. We have our own delivery team to ship your order(s) to your doorstep. We do not provide any oversea shipping currently.
HOW DO YOU SHIP AND WHAT IS THE PRICING?
Our shipping rate is $4.00 per trip for local deliveries.
HOW LONG WILL MY ORDER TAKES TO BE DELIVERED?Our products are mainly under pre-order. It is important that you click on the "Message Us" icon at the bottom-right hand corner to inquiry before making any purchase. Our service team will respond to you as soon as possible.
HOW CAN I TRACK MY ORDER?
Drop us a text message by using the "Message Us" function at the bottom-right hand corner to inquiry all your questions. Our service team will respond to you as soon as possible.
WHY IS MY SHIPMENT STATUS UNCHANGED?
Delivery time can be delayed due to e.g. weather incidents, stock availability or backlogs.
HOW CAN I PAY FOR MY ORDER?
We offer safe shopping and accept payment via Paypal, Credit card, Debit card or VISA. So you can choose the most suitable one for you. All products are set in the Singapore Dollar.
WHICH CURRENCY ARE YOU USING?
Our store and products are set in the Singapore Dollar.
HOW TO PLACE AN ORDER?
First of all, Choose products that you love, then click "Buy Now" and "Proceed to Checkout". Then fill in your information and pay. That's it! Very easy.
HOW CAN I MODIFY MY ORDER?
If you want to change anything in your order, please contact us via email firstname.lastname@example.org within 12 hours after placing your order.
POST - PURCHASE
WHAT IF I RECEIVED A DEFECTIVE/DAMAGED ITEM?
We always try to bring the best quality product to customers. However, there are many factors that affect negatively to the quality, especially shipping factor, that make our products be defective or damaged. Please go to "Return" for our Return Policy.
WHAT SHOULD I DO IF I PROVIDED YOU A WRONG SHIPPING ADDRESS?
In cases of providing us an incorrect shipping address, you should contact us immediately by sending an email to email@example.com and provide us your correct address. We will check whether we can change it for you.
If your order was shipped out, we are really sorry that we are not able to change it for you nor sending you another packet without any fee.
TRACKING SHOWS "RETURNED TO SENDER", WHAT SHOULD I DO?
There are 2 common reasons that make your packet be returned: Your shipping address is incorrect/insufficient or you are absence at the time the packet was attempted to deliver.
In cases that your shipping address is not correct, we are not able to take any responsibility since we shipped it out to the address that you provided us and it is not the mistake from our end.
Otherwise, we are willing to send you a replacement. If the second packet can not reach you, we are sorry to tell you that we are not able to help you out with this.